Consumer complaint
How to submit a written complaint.
In accordance with Article 10 of the Croatian Consumer Protection Act (Official Gazette Nos. 19/22, 59/23, 59/26), you can submit a written complaint about our products or services:
- in person at the print shop: Put Vida 12a, 22000 Šibenik, Monday – Friday, 08:00 – 16:00;
- by post to: EDUCA PRINT CENTAR d.o.o., Šibenskih vatrogasaca 14, 22000 Šibenik;
- by email to printcentar@print-centar.com.
Include your name or company name, an address for our reply, the offer or invoice number and a description of the problem. Attach photos if possible.
We will confirm receipt without delay and reply in writing within 15 days of receiving the complaint at the latest.
As we work with legal entities, complaints from business customers are governed by the agreed terms and the Croatian Civil Obligations Act; the way to submit them is the same as described above.
Last updated: 4 November 2026